Answer customers · Customer response
This isn't just setting up a form or WhatsApp. It covers replying to each enquiry and following it up until the sale. Who replies, during which hours and when a conversation is handed over are agreed with you at the start.
The need
Someone clicks an ad and writes in, but the message gets lost among one phone's notifications or answered hours later. Nobody follows up with the customer who said they'd think about it, and the conversation history leaves with whoever had the phone. We set up a way of receiving, logging and following up every enquiry, and run it with you.
Scope
Process
We look together at where enquiries come from, who answers them today and where they get lost.
We agree in writing who replies, working hours, and the approval and handover rules.
We connect your channels to a shared log and prepare reply drafts and the follow-up list.
Enquiries are answered and followed up as agreed, and regular summaries show what is still open.
After setup this runs as an ongoing monthly service. Scope is agreed in writing at the start, based on the number of channels, enquiry volume and how much of the replying Castintech takes on. Some businesses only need the setup and follow-up list, with their own team doing the replying.
We run Google and Meta ads for two brands, one residential and one industrial. Phone, WhatsApp and form enquiries are tracked back into the ad accounts, and the two brands no longer bid against each other for the same searches.
That's agreed with you at the start. Replies can come from your team, from Castintech, or from software-drafted messages approved by a person, and the split is put in writing.
We agree working hours and how out-of-hours messages are handled at the start. We don't promise round-the-clock replies.
No. Outgoing WhatsApp messages to customers go through human approval. The software can draft replies, send reminders to your team and keep records.
We decide which line to use before setup, based on your number, your team and your message volume.
The fee is set out in a written offer once the scope is clear. An offer request is not an order; it creates no payment or commitment.
You can also sign in to My account with a one-time code sent to your email address and send the offer request from there. Its status and any written offer prepared for you appear on the same page.
Answer customers
Tell us briefly what you want to do. The person responsible will read it and set up a first call.
Your request is on record. The person responsible will read it and reply the way you chose.
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